Terms & Conditions

All jumpers must complete a waiver before participating in any Jump Giants Trampoline Park leisure activities

Jump Giants Holdings registration No 09763162  is a leisure service. This leisure services include participation in trampolines, dodgeball and basketball. By purchasing a session from any Jump Giants Trampoline Park, you agree that the supply of Jump Giants leisure services and participation by you in the activities is subject to the following terms and conditions: You acknowledge that the leisure activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and you voluntarily assume and accept all such risks and waive the right to make a claim against Jump Giants for any personal injury or death in any way whatsoever caused by or arising from participation in such activities. Jump Giants, its employees, directors and agents are not liable to you, your dependants or legal representatives for personal injury or death suffered by the customer due to the leisure activities not being supplied with due care and skill or not being reasonably fit for their purpose. All participants must arrive at least 30 minutes prior to their start time and we advise that the waivers are completed before attending the site. You cannot participate in the leisure activities if you are under 12 unless you are supervised at all times by a parent or a responsible adult guardian. All participants must be 3 years of age or over for all sessions except our specific junior giants sessions. The weight limit for an individual participant is 18 stone. It is recommended that if you have weight-related concerns you should consult your health services provider and receive medical clearance before engaging in trampoline jumping at Jump Giants You must comply with all signs or other directions of Jump Giants. Jump Giants may suspend or cancel your participation in any leisure activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct. In particular, you agree that: - Mobile phones must not be used whilst engaged in the leisure activities. - You must only use socks approved by Jump Giants - Food or drink must not be consumed whist engaging in the recreational activities. - Smoking, consumption of alcohol and chewing gum are not permitted. - You will not be allowed to participate in any leisure activities if reasonably considered by Jump Giants to be under the influence of alcohol or drugs.

We will endeavour to ensure that as many zones/activities as possible are available for use by guests at the park. However, we reserve the right, without prior notice, to close and change the programme of zones/activities and or operating hours. Jump Giants in its absolute discretion reserves the right to close the whole or any part of the zone/activity at any time or to restrict the number of persons having access to the zone/activity. The reason for any closure or restriction provided by this condition may include technical, maintenance or operational reasons.

 All special offers and specific daily deals are subject to availability and some my be restricted or unavailable during school holidays.

Jump Giants reserves the right to refuse admission, ban entry to or remove from the park without refund to any person who's presence or behaviour may effect the safety/enjoyment of other users or staff or who uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace. All threatening and abusive behaviour towards any of our staff will be reported to the police.

FORCE MAJEURE AND LIMITATION:

Where the event is prevented, frustrated or delayed due to force majeure (including but not limited to riot, strikes natural catastrophe severely adverse weather, power failure, road closures) or any other cause beyond its control, Jump giants liability will limited to refunding in full or part (at Jump Giants option) or rescheduling the event at a future date convenient to all parties. Not withstanding the generality of the above please note that all events may start late or overrun due to unforeseen delays.

To the maximum extent permitted by law, but subject to the non-excludable consumer guarantees implied pursuant to the UK Consumer Law, in no event will Jump Giants or its employees, directors and agents be liable in respect of any claim for any indirect or consequential loss or damage including without limitation personal injury, financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special, incidental or consequential loss or damage whether such liability arises in contract, tort (including negligence), equity, breach of statute or statutory duty or breach of any consumer guarantees. This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website. This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.

Cancellation Policy:

All cancellations must be received in writing. No verbal cancellations will be accepted. All cancellations made within 7 days of the event date will be charged in full. No cancellations will be refunded on the day of the event and if you do not attend your event, arrive late or choose not to participate unless under extreme circumstances, which will be at Jump Giants discretion.

Complaint procedure

We are committed to providing you with the highest standard of service but if something does go wrong in the first instance you must ask to speak to the manager on duty at the park and see if it can be resolved and recorded on site. If you cannot resolve the problem on site then you may write to us at info@jumpgiants.com providing details of the problem and if possible supply the name of the person on site that you spoke to. Please note you must notify us within 7 days of the booking otherwise we will be unable to investigate for you. We aim to respond to all written notifications after our investigation, usually within 20 days of receipt.

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